FREE SHIPPING ALL ODERS OVER $75. RELIABLE DELIVERY

Shipping and Delivery

Please note that once order is completed and payment has been made, customers accept our terms and conditions about shipping and delivery as below:

AUSTRALIAN ORDERS

Rates: 

  • Orders under AUD75 - Flat rate of $8.95 for Express Shipping
  • Orders over AUD75 - Free Express Shipping

Delivery time: 1 - 3 business days

INTERNATIONAL ORDERS

NEW ZEALAND

Rates:            

  • Orders under AUD75 - Flat rate of $9.95 for Express Shipping
  • Orders over AUD75 - Free Express Shipping

Delivery time: 2 - 4 business days

USA AND CANADA

Rates:

  • Orders under AUD120 - Flat rate of $19.95 for Express Shipping
  • Orders over AUD120 - Free Express Shipping

Delivery time: 2 - 4 business days

REST OF THE WORLD

Rates: Flat rate of $19.95 for all other international orders

Delivery time: 3 - 10 business days

INTERNATIONAL TAXES AND CUSTOMS CHARGES

Please contact your local customs office for queries about taxes and customs charges that may occur in relation to your purchase.

Any international taxes or customs charges that are associated with the orders are at customers liability and are not refunded by Graziaa Boutique. These are excluded from the cost of the order or shipping fee.

Graziaa Boutique is not liable for refunds of any order that is abandoned or delayed because customers fail to pay taxes or customs charges.

Any delays in transit as a result of customs are not our responsibility.

ORDERS TRACKING AND DELIVERY

All orders are packed and posted within 24 hours of order receipt, except for orders made on weekends or public holidays which will be packed and posted on the next business day.

Once the order is packed and posted, an email will be sent with a tracking number to track the delivery of the order, except for orders without email address. Please check your Junk mail box or Contact Us if you are unable to find this email.

To track your delivery, please enter your tracking number here: Fastway Couriers

Many orders sent to metro areas can be delivered 1 day after they are shipped. Regional areas may take up to 3 business days. All shipping times are only estimations obtained from the courier companies and may vary depending on locations and time of the year.

Our couriers may require signature on delivery with authority to leave. Customers will be asked to sign for delivery if they are home or the order will be left in a safe place if they are away. Otherwise, please include a clear instruction for delivery when making an order with Graziaa Boutique.

ADDITIONAL INFORMATION

All of our orders are shipped using service by Fastway Couriers.

Please be noted that although we try our best to pack all orders appropriately and in a timely manner, we are not responsible for any delayed, damaged, lost or stolen packages once they are in transit.

All our prices are in Australian Dollars (AUD) and do not include any international taxes, import or custom duties.

If incorrect delivery address has been provided, please Contact Us as soon as possible so we may change the delivery address. In case the order has been sent out, Graziaa Boutique is not liable for reimbursement of any orders that are lost due to incorrect delivery address provided by customers.

If there is any issue when entering delivery address, please do not hesitate to Contact Us for assistance.

For international orders, please allow more time for tracking details to be updated since they are transited between different hubs overseas.

For security purposes, a random credit check is performed occasionally for orders that are paid using credit cards.

For more information about delivery please contact Fastway Couriers.

Graziaa support on hello@graziaaboutique.com.au



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